ADDITIONAL RESOURCES AVAILABLE ABOVE
HIP Plans

Healthy Incentive Programs (HIP)

Access HIP Claims:


Your HIP Plan (Healthy Incentive Program)

HIP Plans (Healthy Incentive Programs) are employer-funded accounts used to supplement the primary carrier's plan.

HIP plans pay a portion of expenses directly to the healthcare provider. Each HIP Plan is unique to the employer who offers it.

When you receive services at a provider or pharmacy, present both the Primary Insurance card and the HIP ID card. This will allow the physician, facility or pharmacist to file a claim on your behalf. Most healthcare providers will submit claims for the patient to Custom Design Benefits. If not, use the information below to submit your claim to CDB.

Submitting Claims for HIP

WHAT WE NEED Medical Charges
  • Primary Carrier EOB
    AND
  • HCFA or UB92/UB04 showing services rendered

    Prescription Charges
    No need to submit a claim if RX went through HealthSmart. If not:

  • HIP Claim Form
    AND
  • Bag receipt*, Pharmacy print-out* or Primary Carrier EOB showing amount applied to Deductible or Out-of-Pocket. *Bag receipt or Pharmacy print-out should show the name of patient, drug name, cost.
    • HIP CLAIM FORM

    PLEASE NOTE:
    CASH REGISTER RECEIPTS & CREDIT CARD STATEMENTS DO NOT HAVE ENOUGH INFO FOR SUBMITTING CLAIMS.

    EMAIL Complete the HIP Claim Form if needed and attach it with appropriate documentation to the email. HIP@CustomDesignBenefits.com

    YOU WILL RECEIVE CONFIRMATION THAT WE'VE RECEIVED YOUR CLAIM

    FAX Complete the HIP Claim Form if needed and attach it with appropriate documentation to the fax. (Cover sheet not required.)
    513.598.2901

    Please allow 2 business days for processing before checking claim status.

    MAIL Complete the HIP Claim Form if needed and attach it with appropriate documentation and send. PLEASE retain a copy for your records. Custom Design Benefits
    5589 Cheviot Road
    Cincinnati, Ohio 45247
    QUESTIONS 513.598.2929 Local Cincinnati
    800.598.2929 Toll-Free
    Hours 8:00am to 5:00pm EST M-F     		HIP@CustomDesignBenefits.com

    YOU WILL RECEIVE CONFIRMATION THAT WE'VE RECEIVED YOUR EMAIL

    Access to HIP Claims

    There are several ways for members to access HIP claims:

    • Call us at 800-598-2929 or 513-598-2929 (local Cincinnati area). We are available Monday through Friday, 8:00 am to 5:00 pm EST.

    • Login to HealthVu. To login, members need the unique ID assigned by Custom Design Benefits on their ID Card and the password CDB mails to the employee's home address once they are enrolled. Members can change their password when they login for the first time. If you forget your password, you must call CDB to have it reset.

    • Review the Monthly Statement sent to the employee's home address. Monthly Statements include all transactions processed (including RX) during the preceding month for all members covered by the employee.