HIPs (Healthy Incentive Programs) are employer-funded accounts used to supplement the primary health care insurance coverage offered through a select group of carriers. Most of the time, HIP pays a portion of the expenses that applied to the deductible under your medical plan directly to your healthcare provider. Each HIP Plan is unique and is designed for your employer’s plan specifically.

Submitting Claims for HIP

Most of the time, your healthcare provider will submit claims for you. If not, here is the process:

1. Collect the claim from your provider (the claim must either be on the standard HCFA form or provide the same information as the HCFA claim form) and your primary insurance EOB.
2. Fax or mail to the address on your HIP Supplemental ID Card.

Custom Design Benefits will send any reimbursements due directly to your healthcare provider (or you, if you’ve already paid the bill). We normally issue checks on a weekly basis.

Checking Your HIP Balance

There are 2 ways to check your HIP balance:

• Call 800-598-2929  x 2936 and leave a message for Customer Service. Calls are returned within 24 hours.

• When HIP claims are processed, you will receive a monthly statement showing your remaining balance.