HIPs (Healthy Incentive Programs) are employer-funded accounts used to supplement the primary health care insurance coverage offered through a select group of carriers. Most of the time, HIP pays a portion of the expenses that applied to the deductible under your medical plan directly to your healthcare provider. Each HIP Plan is unique and is designed for your employer’s plan specifically.

Submitting Claims for HIP

Most of the time, your healthcare provider will submit claims for you. If not, here is the process:

1. Collect the claim from your provider (the claim must either be on the standard HCFA form or provide the same information as the HCFA claim form) and your primary insurance EOB.
2. Fax or mail to the address on your HIP Supplemental ID Card.

Custom Design Benefits will send any reimbursements due directly to your healthcare provider (or you, if you’ve already paid the bill). We normally issue checks on a weekly basis.

Your HIP Balance

There are 2 ways to learn your HIP balance:

• Login to HealthVu at left for secure access to your information.
• New members will receive a login and password via mail. Most of the time, it will be delivered with your new HIP ID Card.
• If you lose your login or password, please call us. We will need to reissue another login and/or password.

• When HIP claims are processed, you will receive a monthly statement showing your remaining balance.