We help organizations break free from cookie-cutter insurance plans and never-ending cost increases.
Since 1991, our team of industry experts has believed there’s a more transparent, cost-effective way to provide self-funded employee health plans and other benefits that better address the needs of employees than traditional options.
Phenomenal team of helpful, knowledgeable, patient human beings. There’s nothing fun or wonderful about insurance and navigating the system ESPECIALLY here in Southern California. It’s infuriating how little providers are willing to do to follow up with your out-of-state insurance. The onus is always on the patient to prove, verify, and follow up multiple times…just to be told, “sorry, we are not in network with your insurance company”
I have had the pleasure of talking to their agent, April, on multiple occasions and she has patiently and thoroughly guided me through these difficulties and produced excellent results for me. What a Godsend! April has even taken the time to contact MY providers and assure them they are, in fact, contracted with the network. These billing offices can’t even do their due diligence for their clients. It’s unbelievable!
With Blue Cross/Blue Shield getting a human being on the phone to guide you is tough enough…but getting to the same person AGAIN is unheard of! Thank God for these smaller, “concierge” type companies that take such pride in what they do. They are always reachable and the service is impeccable.
Excellent customer service from stellar people!!! Thank you!!!!
Member from Southern California
I want to thank you for all of your outstanding support… I also would like to take this moment to say that working with the personnel from Custom Design Benefits has been nothing less than a 5-star experience. From the first time I called to get set up for my Cobra coverage, to additional follow-up questions and leading up to today’s call to cancel my coverage and get reimbursed, each experience has been prompt, friendly, I was always able to get my questions answered and in general, the quality of service offered is superb.
Thank you for your efforts and amazing support.
Member from a Cincinnati-Based Employer
I want to say how pleased I have been with Custom Design Benefits over the past 4 years. The coverage, service, and support provided by the CDB team has been exceptional. From traditional coverage as a new hire through my transition to COBRA, I have always felt valued as a member and completely confident using CDB for any wellness or treatment plan. My new employer offers coverage through a carrier, so I must make the switch, but CDB is now the gold standard by which I will measure the coverage and service offered by any healthcare provider.
Please share with your appropriate team members my sincere thanks and appreciation for your high standards, comprehensive coverage plans, and outstanding member services and support.
Member from a Local Credit Union
We work with leading hospitals and providers to negotiate your costs for greater price transparency.
You can save up to 30% on the high cost of prescription and specialty drugs with our reference-based pricing plans.
Access your claims data and plan analytics to better understand what is driving costs and take action.
We provide caring, personalized service, and account management that functions like an extension of your HR department.
We went from having an artificially high bill to Custom Design Benefits doing reference-based pricing. Their TrueCost program brought some honesty to a barely transparent system.
Bob Rack, President
Holland Roofing Group
“Our employees love the plan and we get great customer service.”
“The transition was easy, and we’re able to provide a high quality health care service to our employees at affordable costs.”
“We built a system that is better for the company and better for our employees.”
Hours of Operation:
Monday – Friday
8:00 am to 5:00 pm EST
513.598.2929 Local Cincinnati Area
800.598.2929 Toll-Free
