This page covers:

  • Your ID Card
  • Your Monthly Statement
  • Healthcare When Traveling

About Your Health Benefits

There are 4 components to your Health Benefit Plan administered by Custom Design Benefits:

your questions & claims your healthcare providers
your pharmacy benefits your care management

Your ID Card

Your Custom Design Benefits ID Card has contact information for your Health Benefits. Please be sure to use your ID Card whenever visiting physicians or other healthcare providers. You can also use this card to get prescriptions at the pharmacy.

Some things to remember about the Custom Design Benefits Member ID Card:

  • Normally, we issue an ID card with the employee's name only and the type of coverage they have elected. This helps simplify using the card for additional family members.

  • We typically issue one card per employee with single coverage and two per employee with family coverage. If additional cards are needed, request them by logging on to the MyPlan tool (login at left).

For a sample of our ID card, click here.

Your Monthly Statement

Custom Design Benefits provides a monthly Explanation of Benefits for you and your dependents showing activity on the health plan during the prior month.

If Express Scripts is your pharmacy benefit manager, the statement will also include prescriptions you have filled during that time as well.

This statement makes it easier to determine amounts owed for care your family has received. If information is needed sooner, please access claims by logging on to MyPlan, the member self-service tool, on the left side of this page or contact us by phone.

To view a sample Monthly Statement, click here.

Traveling Away From Home

Custom Design Benefits provides access to GlobalCare’s domestic and international travel PPO to help you find the nearest, in-network care. GlobalCare information is located on the back of your ID Card.

GlobalCare offers a 24/7 Nurse Help Desk for emergencies.

Call Global Care at:

  • 866-807-6193 Toll Free
  • 770-667-0247 International