Contact the CDB Team
Custom Design Benefits (CDB) is an independent third-party administrator (TPA) partnering with brokers to serve employers domiciled in Ohio, Indiana, and Kentucky since 1991. Whether you are evaluating a new health plan structure, submitting a group for review, or exploring a TPA partnership, our team is ready to help you understand your options and next steps.
Your inquiry is reviewed by an experienced CDB team member. All conversations are confidential, and most inquiries receive a response within one business day.
The initial conversation typically covers your current plan structure, goals, timeline, and any administrative or service challenges you are facing. From there, we can determine whether CDB is a fit for your organization or clients.
Members
If you are a current member and need help, we’d be happy to help! Click the link to contact Member Support.
Employer and Broker/Consultant Contact Form
Employers
We work with employers looking for responsive administration, practical guidance, and flexible benefit solutions that support both business goals and employee needs.
Brokers & Consultants
CDB was built on a broker-first model. We work alongside brokers and consultants as a strategic partner focused on communication, service, and long-term relationships.
Talk to the CDB Team or Request a Plan Evaluation
If you’re a member, click Member Support
Member SupportThank You!
A member of our team will review your inquiry and respond within one business day.
Frequently Asked Questions
Most inquiries receive a response within one business day from a member of the CDB team.
We review your information and connect you with the appropriate support contact. The first conversation usually includes your current benefits structure, renewal timing, goals, and any questions you would like to discuss.
No. Initial conversations are informational and intended to help you evaluate your options.
Yes. Supporting brokers and consultants has been central to the CDB model since 1991.
Helpful details include company size, current plan structure, renewal timing, administrative challenges, or the type of support you are looking for. You do not need a formal proposal request to begin the conversation.
Need Help With Your Current Benefits?
If you are a current member, employee, provider, or existing client and need assistance with claims, eligibility, ID cards, COBRA, or account questions, our support team is ready to assist.
Office Information
Custom Design Benefits
5589 Cheviot Road
Cincinnati, OH 45247
Monday - Friday
8:00 am to 5:00 pm EST
513.598.2929 Local Cincinnati Area
800.598.2929 Toll-Free