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partnering today

to deliver better health tomorrow

Provider Portal

Custom Design Benefits’ Providers may use the Provider Portal to:

Provider IVR

In addition to the Provider Portal, Providers can also use our Provider IVR to access eligibility and benefit information, claim status, claim payment information, and accumulator data, with the option to receive a fax of the information. See the Provider IVR FAQs to learn how to access the IVR.

Provider Partners Gain:

A dedicated partner


Ease of doing business


Prompt payments & response


Live customer service

A True Partner for Providers

At Custom Design Benefits, we provide powerful solutions to employers that rely on the strength of provider partnerships: our Reference-Based plan, TrueCost and PPO benefits plans. While providers’s needs are different for each plan, CDB understands that true partnership goes beyond a transaction. We strive to form relationships that last by being a good partner for providers.

What does it take to be a good partner? We think it’s simple: ensure ease of doing business, provide prompt payments and responses, and deliver exceptional customer service.

PPO Network Partners

Other Regional and National PPOs

Provider Resources Download Forms


You can access your portal 24/7 or contact us. Our hours of operation are 8:00 am to 5:00 pm EST, Monday - Friday 513.598.2929 Local Cincinnati Area | 800.598.2929 Toll-Free.